Frequently Asked Questions

Last Updated: July 29, 2026

Welcome to the SONFA Help Center. Below are answers to some of the questions we receive most frequently. If you cannot find the information you need, please contact our customer support team. We are happy to assist you.

1. Where is SONFA located?

SONFA is a ceramic drinkware manufacturer established on November 25, 1996.

Our manufacturing facility is located in Chaozhou, Guangdong, China. We also operate a U.S. Customer Service Office that provides customer support, after-sales service, and approved return processing for customers in the United States.

2. Where do you ship?

SONFA currently ships within the United States only.

At this time, we do not offer international shipping. If our shipping regions change in the future, this page will be updated accordingly.

3. How long does shipping take?

Orders are typically processed within 1–3 business days after payment is successfully received.

Estimated shipping time within the United States is 3–7 business days, resulting in an estimated total delivery time of 4–10 business days.

Please note that delivery estimates may vary due to weather conditions, holidays, or carrier delays.

4. How can I track my order?

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and tracking information.

Tracking details usually become available within 24–48 hours after shipment.

If you do not receive your tracking information, please contact our customer support team.

5. What is your return policy?

We accept return requests within 30 calendar days after delivery.

To qualify for a return:

• The item must be unused.
• The item must be in its original condition.
• Original packaging must be included.
• Proof of purchase or a valid order number is required.

Please contact our customer support team before returning any item.

6. When will I receive my refund?

After your returned item has been received and inspected, approved refunds will be issued to your original payment method.

Refunds are generally processed within 5–10 business days, although processing times may vary depending on your payment provider or financial institution.

7. Where are your products manufactured?

All SONFA ceramic products are manufactured in Chaozhou, Guangdong, China, a region internationally recognized for its long history and expertise in ceramic production.

Our products are designed for everyday use and are carefully manufactured to meet quality standards.

8. Are your ceramic products food-safe?

Yes.

Our ceramic drinkware is intended for food and beverage use and is manufactured using appropriate ceramic production processes.

For specific product details, please refer to the individual product pages.

9. How can I contact SONFA?

You may contact our customer support team through the following methods:

Email

service@sonfa.shop

Phone

+1 (256) 298-8679

Business Hours

Monday–Friday

9:00 AM–6:00 PM (Central Time, UTC-6)

Our team normally responds within 1–3 business days.

10. Do you have a U.S. customer service office?

Yes.

SONFA operates a U.S. Customer Service Office to provide customer support, after-sales assistance, and approved return services for customers in the United States.

Please note that this location is a customer service office and return support address only. It is not a retail store or product showroom.

11. Is online payment secure?

Yes.

Our website uses SSL encryption to help protect your personal information during transmission.

Payments are securely processed through trusted third-party payment providers. SONFA does not store your complete credit card or payment information.

12. How can I learn more about SONFA?

You can learn more about our company by visiting our About Us page.

There you will find information about our company history, manufacturing experience, business information, quality commitment, and customer service.

13. How can I request additional assistance?

If you have questions about your order, shipping, returns, products, or any other inquiries, please contact our customer support team.

We are committed to providing professional assistance and will respond as quickly as possible during our regular business hours.

Contact Information

Brand

SONFA

Customer Support Email

service@sonfa.shop

Customer Service Phone

+1 (256) 298-8679

Business Hours

Monday–Friday

9:00 AM–6:00 PM (Central Time, UTC-6)

Business Information