Terms of service
Last Updated: August 7, 2026
Welcome to Sonfa.
These Terms of Service (“Terms”) govern your access to and use of sonfa.shop and purchases made through our website. Sonfa is an online ceramic drinkware brand operated by Chaozhou Songfa Ceramics Co., Ltd.
By accessing or using our website, you agree to be bound by these Terms. If you do not agree with these Terms, please discontinue use of our website.
1. Eligibility
You must be at least 18 years of age, or use this website under the supervision of a parent or legal guardian.
By placing an order, you represent that the information you provide is accurate and complete.
2. Products and Orders
Sonfa offers ceramic drinkware and related home products through our online store.
All orders are subject to product availability and acceptance. We reserve the right to refuse, cancel, or limit an order for legitimate reasons, including pricing errors, inventory shortages, suspected fraudulent activity, payment verification issues, or website system errors.
If an order is cancelled after payment has been received, we will issue a refund in accordance with applicable law and our Return and Refund Policy.
3. Pricing and Payment
All prices displayed on our website are shown in U.S. Dollars (USD).
Payment must be completed and successfully authorized before an order is processed. We reserve the right to correct pricing errors before an order is fulfilled.
4. Shipping, Returns, and Refunds
Sonfa currently sells and ships to customers within the United States only. All orders are shipped from our warehouse located in the United States.
Shipping, delivery, returns, and refunds are governed by our Shipping Policy and Return and Refund Policy.
Please review these policies before placing an order.
5. Product Information
We make reasonable efforts to ensure that product descriptions, specifications, images, and pricing are accurate.
Slight variations in color, size, packaging, or appearance may occur because of monitor settings, lighting conditions, and manufacturing batches. These reasonable variations do not constitute product defects.
6. Intellectual Property
Website content, including product descriptions, images, logos, graphics, icons, videos, design elements, and text, is owned by Sonfa, Chaozhou Songfa Ceramics Co., Ltd., or applicable content licensors and is protected by applicable intellectual property laws.
You may not copy, reproduce, distribute, modify, publish, or otherwise use website content without prior written permission from the applicable rights holder.
7. User Responsibilities
You agree not to:
- Use this website for unlawful purposes;
- Upload malicious software or harmful code;
- Attempt unauthorized access to our systems;
- Interfere with website security; or
- Violate applicable laws or regulations.
8. Limitation of Liability
To the fullest extent permitted by applicable law, Sonfa will not be liable for indirect, incidental, special, or consequential damages arising from the use of this website, delayed delivery, product availability, or service interruptions.
Nothing in these Terms limits rights that cannot legally be excluded under applicable law.
9. Governing Law
These Terms are governed by applicable laws, without limiting consumer rights that may apply in your place of residence.
10. Changes to These Terms
We may update or modify these Terms from time to time. Updated Terms will become effective when published on this website. The “Last Updated” date above indicates when these Terms were most recently revised.
11. Contact Us
If you have questions regarding these Terms of Service, please contact us.
Email: service@sonfa.shop
Phone: +1 (256) 298-8679
Business Hours: Monday–Friday, 9:00 AM–6:00 PM Central Time (UTC-6) Closed on weekends and U.S. public holidays.
We aim to respond to all email inquiries within 1–2 business days.
12. Business Information
Legal Business Name: Chaozhou Songfa Ceramics Co., Ltd.
Brand: Sonfa
Business Type: Ceramic Drinkware Manufacturer and Direct-to-Consumer Online Retailer
Registered and Manufacturing Address: Building C2-3, Ruyi Industrial Zone Fengxi Town, Chao’an District Chaozhou, Guangdong 521031 China
The manufacturing facility is used for ceramic production and related activities. It is not a customer service location, retail store, U.S. fulfillment warehouse, or general return address.