Refund policy
Customer satisfaction is important to SONFA.
Return Period
You may request a return within 30 days after the order is delivered.
Return Conditions
To qualify for a return:
- Item must be unused.
- Item must be in its original condition.
- Original packaging must be included.
- Proof of purchase is required.
Non-returnable Items
Returns are not accepted for:
- Customized or personalized products
- Products damaged due to misuse
- Items returned without authorization
Return Authorization
Before returning any product, please contact our customer service.
Email:
Phone:
+(1) 256-298-8679
Once approved, we will provide detailed return instructions.
Return Address
Approved returns may be sent to our U.S. return support address:
600 Boulevard South SW
Suite 104
Huntsville, AL 35802
United States
Please do not send products back without prior authorization.
Return Shipping Costs
If the return is due to our error (incorrect, damaged, or defective item), SONFA will pay the return shipping cost.
If the return is requested for personal reasons, the customer is responsible for the return shipping cost.
Original shipping charges are non-refundable unless the return is caused by our error.
Refund Processing
After receiving and inspecting the returned item, refunds will be issued to the original payment method within 5–10 business days after approval.
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please contact us within 7 days after delivery and provide:
- Order Number
- Description of the issue
- Photos of the product and packaging
Company & Manufacturing Address
SONFA Ceramics
Ruyi Industrial Zone C2-3
Fengxi Town
Chao'an District
Chaozhou, Guangdong
China
U.S. Customer Service & Return Support
600 Boulevard South SW
Suite 104
Huntsville, AL 35802
United States
Phone:
+(1) 256-298-8679
Email: