Contact us

Thank you for visiting Sonfa.

Sonfa is an online ceramic drinkware brand operated by Chaozhou Songfa Ceramics Co., Ltd. We provide ceramic drinkware and customer support for customers in the United States.

If you have questions about products, orders, shipping, returns, refunds, or other matters, please contact our customer support team.

Customer Support

Email: service@sonfa.shop Phone: +1 (256) 298-8679

Business Hours: Monday–Friday, 9:00 AM–6:00 PM Central Time (UTC-6) Closed on weekends and U.S. public holidays.

U.S. Customer Service & Returns Address 600 Boulevard South SW, Suite 104 Huntsville, AL 35802 United States

Legal Business Information

Legal Business Name: Chaozhou Songfa Ceramics Co., Ltd. 潮州市松发陶瓷有限公司

Brand: Sonfa

Business Type: Ceramic Drinkware Manufacturer and Direct-to-Consumer Online Retailer

Registered and Manufacturing Address: Building C2-3, Ruyi Industrial Zone Fengxi Town, Chao’an District Chaozhou, Guangdong 521031 China

The manufacturing facility is used for ceramic production and related activities. It is not a customer service location, retail store, U.S. fulfillment warehouse, or general return address.

Shipping and Returns

Sonfa currently sells and ships to customers within the United States only. All orders are shipped from our warehouse located in the United States.

For shipping times, costs, and tracking information, please see our Shipping Policy. For return eligibility and refund details, please see our Return and Refund Policy.

Order Support

Please contact us for assistance with:

  • Order status
  • Shipping information
  • Product inquiries
  • Return or refund requests
  • Damaged, defective, or incorrect items
  • Payment issues
  • Wholesale inquiries

To help us respond efficiently, please include your order number, the email used for your order, and a clear description of your request. Photos may be requested when needed to review a damaged or incorrect item.

We aim to respond to all email inquiries within 1–2 business days during business hours.

Contact Form

Please complete the contact form below. We will respond as soon as possible.