Privacy policy

Last Updated: August 7, 2026

Welcome to Sonfa.

Sonfa is an online ceramic drinkware brand operated by Chaozhou Songfa Ceramics Co., Ltd. In this Privacy Policy, “Sonfa,” “we,” “our,” and “us” refer to Chaozhou Songfa Ceramics Co., Ltd. and the sonfa.shop website.

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, store, and protect information when you visit sonfa.shop, place an order, or communicate with our customer support team.

This website does not collect personal information as its primary purpose. Information is collected only as necessary to operate our online store, process orders, and provide customer support.

1. Information We Collect

We may collect the following information when you use our website or purchase our products.

Personal Information

  • Full name;
  • Email address;
  • Phone number;
  • Shipping address;
  • Billing address;
  • Payment information processed by third-party payment providers;
  • Order history; and
  • Customer service communications.

Device and Technical Information

  • IP address;
  • Browser type;
  • Device type;
  • Operating system;
  • Time zone;
  • Website usage information; and
  • Cookies and similar technologies.

2. How We Use Your Information

We may use your information to:

  • Process and fulfill orders;
  • Process secure payments;
  • Arrange shipping and delivery;
  • Respond to customer inquiries and provide after-sales support;
  • Improve our products, services, and website;
  • Prevent fraud and unauthorized transactions; and
  • Comply with applicable legal obligations.

We use personal information only for legitimate business purposes and in accordance with applicable laws.

We will not use your personal information or any images you provide for advertising or marketing purposes without your prior consent. You may opt out of marketing communications at any time.

3. Cookies

Sonfa uses cookies and similar technologies to:

  • Remember your shopping cart;
  • Save your preferences;
  • Improve website functionality;
  • Analyze website traffic; and
  • Enhance your shopping experience.

You may disable cookies through your browser settings. However, some website features may not function properly if cookies are disabled.

4. Sharing of Information

We do not sell your personal information.

We may share information with trusted service providers only when necessary to operate our business and fulfill your order, including:

  • Payment processors;
  • Shipping carriers;
  • Website hosting and e-commerce service providers;
  • Analytics providers; and
  • Customer support service providers.

These service providers receive only the information necessary to perform services on our behalf.

5. Data Security

We implement reasonable technical and organizational security measures to protect your personal information. This includes the use of SSL (Secure Sockets Layer) encryption technology to help safeguard payment information and other sensitive data transmitted through our website.

Although we take reasonable steps to safeguard your information, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

6. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

  • Access your personal information;
  • Correct inaccurate information;
  • Request deletion of personal information;
  • Restrict or object to certain data processing;
  • Request data portability; and
  • Withdraw consent where applicable.

To exercise a privacy-related request, please contact us using the information below.

7. Third-Party Services

Our website may contain links to third-party websites or services. Sonfa is not responsible for the privacy practices, policies, or content of third-party websites. We encourage you to review their privacy policies before providing personal information.

8. Children's Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that personal information has been collected from a child without appropriate parental consent, we will take reasonable steps to delete it.

9. Contact Us

If you have questions about this Privacy Policy or would like to make a privacy-related request, please contact us.

Email: service@sonfa.shop Phone: +1 (256) 298-8679

Business Hours: Monday–Friday, 9:00 AM–6:00 PM Central Time (UTC-6) Closed on weekends and U.S. public holidays.

We aim to respond to all email inquiries within 1–2 business days.

10. Business Information

Legal Business Name: Chaozhou Songfa Ceramics Co., Ltd.

Brand: Sonfa

Business Type: Ceramic Drinkware Manufacturer and Direct-to-Consumer Online Retailer

Registered and Manufacturing Address: Building C2-3, Ruyi Industrial Zone Fengxi Town, Chao’an District Chaozhou, Guangdong 521031 China

The manufacturing facility is used for ceramic production and related activities. It is not a customer service location, retail store, U.S. fulfillment warehouse, or general return address.