Privacy policy

Welcome to SONFA Ceramics ("SONFA", "we", "our", or "us"). We respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit sonfa.shop or purchase products from us.

1. Information We Collect

We may collect the following information:

Personal Information

  • Full Name
  • Email Address
  • Shipping Address
  • Billing Address
  • Phone Number
  • Payment Information (processed securely by our payment providers)
  • Order History

Device Information

  • IP Address
  • Browser Type
  • Device Type
  • Operating System
  • Time Zone
  • Website Usage Information

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders
  • Process payments
  • Arrange shipping and delivery
  • Respond to customer inquiries
  • Provide customer support
  • Improve our website and services
  • Prevent fraud and unauthorized transactions
  • Comply with legal obligations

3. Cookies

Our website uses cookies to:

  • Remember your shopping cart
  • Save your preferences
  • Improve website performance
  • Analyze website traffic
  • Personalize your shopping experience

You may disable cookies through your browser settings; however, some website functions may not operate properly.

4. Sharing of Information

We do not sell your personal information.

We may share information only with trusted third-party service providers, including:

  • Payment processors
  • Shipping carriers
  • Website hosting providers
  • Analytics providers
  • Customer support services

These providers receive only the information necessary to perform their services.

5. Data Security

We use industry-standard security measures to protect your personal information, including SSL encryption and secure payment processing.

No internet transmission or electronic storage method is 100% secure.

6. Your Privacy Rights (GDPR & CCPA)

Depending on your location, you may have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Delete your personal data
  • Restrict data processing
  • Object to data processing
  • Request data portability
  • Withdraw consent where applicable

California residents may also have rights under the California Consumer Privacy Act (CCPA).

To exercise these rights, please contact us.

7. Third-Party Services

Our website may contain links or services provided by third parties.

We are not responsible for the privacy practices of third-party websites.

8. Children's Privacy

Our website is not intended for children under 13 years of age.

We do not knowingly collect personal information from children.

9. Contact Us

If you have questions about this Privacy Policy, please contact us.

SONFA Ceramics

Email: service@sonfa.shop

Phone: +(1) 256-298-8679

U.S. Customer Service Address:

600 Boulevard South SW

Suite 104

Huntsville, AL 35802

United States

Company & Manufacturing Address:

Ruyi Industrial Zone C2-3

Fengxi Town

Chao'an District

Chaozhou, Guangdong

China