Last Updated: August 8, 2026
Thank you for shopping with SONFA.
SONFA is the direct-to-consumer online store operated by Chaozhou Songfa Ceramics Co., Ltd. This Payment Policy explains the payment methods we accept, how payments are processed, and related information for orders placed on sonfa.shop.
1. Accepted Payment Methods
We currently accept the following payment methods:
- Credit cards (Visa, Mastercard, American Express, Discover)
- Debit cards
- Other payment methods made available at checkout through our payment processors (such as Shop Pay, Apple Pay, Google Pay, or similar options, when available)
Available payment options may vary depending on your location and the payment methods supported by our payment processors.
2. Currency
All prices on sonfa.shop are displayed and charged in U.S. Dollars (USD).
3. When Payment Is Charged
Payment is charged at the time your order is placed and successfully authorized. Your order will not be processed until payment has been successfully received and confirmed.
4. Payment Security
We use secure third-party payment processors to handle all payment transactions. Sensitive payment information is encrypted and processed in accordance with applicable security standards (including PCI-DSS compliance by our payment providers). SONFA does not store full credit or debit card numbers on our servers.
5. Failed or Declined Payments
If a payment is declined or fails:
- Your order will not be processed.
- You will be notified at checkout or by email.
- Please verify your payment details, available funds, or contact your card issuer, then try again.
6. Order Confirmation
After successful payment, you will receive an order confirmation email containing your order number and order details. Please keep this email for your records.
7. Pricing and Taxes
Product prices are as shown on the website at the time of purchase. Applicable sales tax (if any) will be calculated and displayed at checkout based on your shipping address and local tax regulations. Shipping fees (if applicable) will also be shown at checkout.
8. Payment-Related Issues
If you experience any problems with payment, billing, or charges related to your order, please contact our customer support team as soon as possible.
Email: service@sonfa.shop Phone: +1 (256) 298-8679
Business Hours: Monday–Friday, 9:00 AM–6:00 PM Central Time (UTC-6) Closed on weekends and U.S. public holidays.
We normally respond within 1–3 business days.
9. Refunds
Refunds for returned or cancelled orders are processed according to our Return and Refund Policy. Approved refunds are issued to the original payment method used for the purchase.
10. Business Information
Legal Business Name: Chaozhou Songfa Ceramics Co., Ltd. Brand: SONFA Business Type: Ceramic Drinkware Manufacturer and Direct-to-Consumer Online Retailer
Registered and Manufacturing Address: Building C2-3, Ruyi Industrial Zone Fengxi Town, Chao’an District Chaozhou, Guangdong 521031 China